ServiceMax Zinc Apps

Zinc Real-Time Communication connects technicians in real time withthe people and information needed to confidently get the job donequickly and correctly, allowing the organization to reduce meantime to repair, boost customer satisfaction and improve employeeengagement. Instead of turning to non-compliant consumer apps,service teams can now turn to a powerful, yet easy to use, teamcommunication platform purpose-built for their needs — ServiceMaxZinc. Hotline Communication: • Connects technicians to the rightexpert instantly with Hotline bots • Bypass long call canter queuesand email exchanges to get information quickly and efficiently •Track every request • Measure resolution times, quality of internalservice, and adapt Hotline staffing to changing demands BroadcastCommunication: • Broadcast information in real time to your teams’mobile devices • Alerts fill the screen, requiring team members tointeract with the message to continue in the app • Target aspecific group of employees based on critera such as groupmembership, department, location, work skills, or role TeamCommunication: • Communicate 1:1 and in groups • Text, voice,video, content sharing and location sharing • Conversations linkedto ServiceMax records (such as Assets, Work Orders, Cases, Returns)for easy reference and access Security: • Military-Grade Encryption• Customer Data Security • Data Center Security • ApplicationSecurity • Business Continuity and Reliability Privacy: • DataOwnership • Custom Data Storage and Deletion • Multi-FactorAuthentication • SSO and SAML 2.0